Workstation monitoring that speeds up issue resolution

Workstation Monitoring allows IT staff to monitor problems, changes, and performance on workstations. Equipped with this data, IT team can identify and solve issues quicker than ever before.

Constant monitoring of workstations

By deploying this solution, you get constant monitoring of critical parameters of workstations behavior and performance, as well as any software changes. This data is critical to improve availability and performance, notice issues faster and be alerted about critical errors.

Centralized management

By providing a view aggregating data from multiple workstations, the solution enables the IT team to respond to issues quicker.

Self-service – check network connectivity

If enabled during deployment, a special icon/app will be made visible to the end users, which will allow them to check crucial information about their workstations network access. In case network issues are detected, the user will be given a descriptive error (e.g. Default gateway not reachable), as well a recommended course of action (e.g. restart WiFi router, or contact IT helpdesk and pass diagnostics information displayed).

Improve availability and security

By detecting severe problems early – e.g. issues with hard disks, crashes of OS or applications – the solution helps protect against data loss.

Reduce downtime

Identify issues early, and solve them before they lead to downtime and employee frustration!

Monitor problems, changes and events on workstations

Detect the issues that occur on the workstations. Receive alerts about errors, changes, problems with availability and performance.

Get detailed information regarding:

New software installation, or Windows update installation
Errors visible in the event log
Application crashes, as well as OS crashes (blue-screens)
Wi-Fi issues (or disconnects)

Overview across multiple workstations, or detailed info about a single workstation

Get either an organization-wide picture regarding a given aspect, or deep dive into data regarding a single workstation.

Currently logged on users

Verify, what users are currently logged on workstations – and are these local logon sessions, or remote (from what client?), or if screen is locked out, that’s idle time.

OS and application crashes

Find out about applications crashing with an error, and which workstations have most occurrences of such problems. Let the solution alert you if suddenly the frequency of crashes increases sharply, when compared to previous period – and corelate this to an application update, for example.

Event log errors

Check what errors appear in event logs on the workstations – grouped by amount, event log (source), or date.

Software changes

Verify what applications were installed or uninstalled on a given workstation (or get an organizational-wide view). Learn about application version changes (updates).

Crucial info about a workstation

Easily check who is logged in on a given workstation, physical location/network to which the computer is connected and network availability/delays, CPU usage, changes changes, application and OS crashes, as well as event error logs. Equipped with this data, the IT department is able to respond more effectively to issues and improve system availability.

Changes/important events

Quickly review last changes and important events on a workstation. In a single view check information regarding:

Software installation
Windows update installation
Active network change
Application crash
Error in event log

Logons

Check what users are currently logged in on a given workstation.

Check what users logged to this workstation in the last (when, and from where?)

Installed software

Conveniently check what software is installed on a workstation. Or get an organizational-wide overview of software.

Installed updates

Verify windows updates that were actually deployed on a workstation. Find out about erroneous attempts to install such updates.

Detect hard drive issues

Learn about workstations that have hard drive errors. Respond, before it cause data loss and time loss!

OS versions, and support status

Check overview or OS versions, detailed versions and editions, along with support/out-of-support status.

Detect computers with time drift

Computers that have time synchronization issues can be prohibited from authorizing to company resources and applications, causing downtime.
Easily identify such workstations, and start rectifying the issue.

Detect workstations, what never connect to company network

Spot workstations that are outside of office network, and haven’t established a VPN connection to the company network for a long time now.
Such workstations can lack up-to-date policies, configurations and software, which can cause availability and security issues.

Network interfaces

Check detailed information about network configuration – regarding all network interfaces on a workstation.

Detailed info about a given workstation

Check detailed information about hardware/serial numbers, hard drive model name, date the system was last rebooted, if a reboot is pending (and why).

E-mail reports

Schedule reports generation and delivery via e-mail, e.g. a report with summary of software changes, alerts about critically low disk space sent directly to the users (or to IT HelpdesK).

Extensibility and customization options

The solution can be extended and customized to support your specific needs.

Deployment – cloud, or on-premise

The solution can be accesses as SaaS, be deployed in client-managed cloud infrastructure, or fully on-premise.

Discover features of Workstations Monitoring, that help optimize the experience

The data is gathered by a small piece of software (an agent), that collects information regarding:

CPU usage (in total, as well as processes that impact it the most)
Network performance and delays – for the network workstation is currently connected to (either via cable, or via WiFi)
Free disk space, free memory
Installed/uninstalled software
Installed/uninstalled updates
Events in event log, especially errors
Disk errors
Application crashes, and OS crashes

Easy access to this crucial data enables the IT teams to make sure workstations are kept in good working order and can be fixed quicker in case of issues. It helps reduce mean time to recovery.

How does the workstation monitoring work?

Information collected by the agent are sent to the backend server (deployed either on-premise, or in the cloud, or available as part of SaaS offering). The reports are accessible via a web interface, and the data available is very fresh – it’s refreshed typically every 1 minute (some data is collected less frequently).

IT department can react quickly and verify:

If on a given workstation there were recently any:
1. Application crashes, e.g. Outlook closing with an error, or silently
2. OS crashes – unexpected reboot, caused by an issue
3. Other issues in event log, e.g. errors reported by applications or drivers
If there were recently changes:
1. What applications were recently installed
2. What updates were recently installed
3. Is the workstation in a pending reboot state
If the workstation close to the limits in terms of:
1. Network
  - What’s the ping to corporate network
  - Is there any packet loss
  - Information if workstation is in the corporate network, or outside
2. CPU
  - If there’s very high CPU utilization for an extended period of time
  - Information regarding the most CPU-heavy processes
3. Memory
  - Alert about extremely low amount of free disk space

One can verify the most recent data (last collected sample) as well as historical and aggregated data (from many workstations). It’s possible to verify what users logged onto what workstations.

Data available

Solutions allows to access e.g.

Summary of recent application and OS crashes
Detailed list of recent application and OS crashes
Summary of errors visible in event logs – by computer, or by source (event log)
Computers with time drift (time synchronization) issues
Computers with hard drive errors detected
Computers that are active and communicating, but are outside of company network, without a VPN connection
Currently logged on users, on what computers, and if they’re active
Number of computers with a given OS and version
Information about a single workstation – General information
Details of recent changes/events
Application crashes
Errors in event logs
Information about network interfaces
List of users, that ever logged onto a given workstation
List of installed software
List of installed updates
Defailed information about the system